This privacy policy (hereinafter referred to as “this policy”) aims to explain to you how we collect, use, store and protect your personal information. By using our website or services, you agree to the entirety of this policy.

1. Information we collect

1. Information you actively provide

  • User name, contact information, shipping address and other information provided when registering an account.
  • Product preferences, order notes and other transaction-related information provided when placing an order.
    -Problem descriptions, voucher documents, etc. submitted when communicating with customer service.
  • Information actively filled in when participating in surveys, activities or submitting feedback.

2. Automatically collected information

  • Device information: including device model, operating system version, browser type and language settings.
  • Log information: including IP address, access time, browsing history, click behavior and page response data.
  • Location information: Approximate location obtained based on IP address or device positioning function (if authorized by you).
  • Transaction information: order records, payment status and logistics tracking information.

3. Information from third parties

  • In order to complete payment or delivery services, payment service providers and logistics service providers may provide us with necessary transaction status information.
  • When logging in using a third-party account, the platform may provide your public information (such as nickname, avatar).

2. How we use information

We use the information we collect for the following purposes:

  • Process your orders, complete transactions and provide after-sales services.
  • Optimize website functions, enhance user experience and improve service quality.
  • Send you necessary notifications, including order status updates, logistics reminders and important policy changes.
  • Carry out internal data analysis, such as user preference research, access traffic statistics and security monitoring.
  • Prevent fraud, detect and address technical or security issues.
  • Other uses based on your authorization or permitted by applicable law.

3. Storage and protection of information

1. Storage period

  • We will only retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
  • Order information will be retained for no more than a specific number of years from the date of completion of the transaction, and will be anonymized or deleted after expiration.

2. Security measures

  • We use industry-standard security technologies, including encrypted transmission (such as SSL/TLS), access control, firewalls and regular security audits.
  • Establish an internal authority management system so that only authorized personnel can access personal information due to business needs.
  • Back up data regularly and establish an emergency response mechanism to deal with security incidents.

3. Safety Tips

  • Although we take reasonable measures to protect information security, absolute security cannot be guaranteed. If a data breach occurs, we will fulfill our notification obligations in accordance with the law.

4. Sharing and Disclosure of Information

1. Sharing situation

We only share your information under the following circumstances:

  • Service Required: Share information necessary to complete orders with logistics, payment, technical maintenance and other partners.
  • Legal Compliance: Disclosure in accordance with legal and regulatory requirements, judicial procedures or instructions from administrative agencies.
  • Business transfer: In the event of mergers, acquisitions, asset reorganization, etc., information may be transferred as part of the assets, and we will continue to protect or notify you of relevant changes.
  • With your consent: Sharing specific information with third parties with your express authorization.

2. Sharing restrictions

  • Require all partners to comply with this policy and applicable confidentiality and security obligations.
  • Partners are prohibited from using shared information for any purpose other than as agreed.

5. Your rights

You have the following rights regarding your personal information:

  • Access and Correction: Log in to your account to view or modify your personal information.
  • Delete: Apply to delete your personal information subject to applicable legal requirements.
  • Withdraw Consent: For information collected based on consent, you can withdraw your consent at any time. The withdrawal will not affect the processing based on consent before the withdrawal.
  • Objection to processing: You have the right to object to automated processing based on legitimate interests.
  • Data Portability: Where technically feasible, request a structured copy of the data you provide to us.

To exercise the above rights, please submit a request through the designated channels described at the end of this policy. We will respond within a reasonable period of time (usually a number of business days).

6. Cookies and similar technologies

  • We use cookies, web beacons and other technologies to improve website operation efficiency and user experience.
  • Cookies are small text files that are stored on your device and are used to remember login status, shopping cart contents and browsing preferences.
  • You can refuse or delete cookies through browser settings, but this may affect the normal use of some functions.
  • Third-party services (such as data analysis, advertising) may also use their own cookies and are not subject to this policy.

7. Third-party links

  • This website may contain links to other websites or services. These third parties operate independently and have their own privacy policies.
  • We are not responsible for the content, security practices, or privacy practices of third parties. Please read its privacy policy carefully before visiting.

8. Protection of minors’ information

  • Our services are intended for adults. If you are a minor, please use this website under the guidance of your guardian.
  • We do not knowingly collect personal information from minors. If mistaken collection is discovered, the relevant data will be deleted promptly.

9. International data transmission

  • If your information is transferred to other jurisdictions, we will ensure that appropriate safeguards (such as standard contractual clauses or equivalent protection mechanisms) are in place.
  • The laws in different regions may have different levels of protection for personal information, but we will always handle it in accordance with the principles stated in this policy.

10. Updates to this policy

  • We reserve the right to update this policy from time to time. Major changes will be notified through website announcements, pop-up prompts or message notifications.
  • The changed policy will be effective from the date of publication. Your continued use of the Services is deemed to be acceptance of the updated Terms.
  • The date this policy was last updated appears at the bottom of the page.

11. Contact us

If you have any questions, comments or complaints about this policy, or wish to exercise your personal information rights, you may contact us through the following methods:

  • Online Channel: Submit a request through the help center or customer service portal of this website.
  • Written Correspondence: Send to the office address listed on the About Us page of this website.

We will process the request as soon as possible after receiving it and respond within the time required by applicable law.