1. Delivery time
  • After the order is processed, standard shipping usually takes 3-7 working days to arrive.
  • Expedited shipping usually takes 1-3 business days to arrive.
  • The specific time may be affected by the destination and logistics carrier.
  1. Delivery Scope
  • Currently supports delivery to major cities and towns in designated areas.
  • There may be delivery restrictions in some remote areas, please refer to the prompts on the checkout page.
  1. Shipping Instructions
  • Standard shipping charges are calculated based on the order amount and delivery distance, and the specific amount will be displayed at checkout.
  • Orders that meet certain amount requirements can enjoy free shipping (see event rules for details).
  1. Order Processing
  • After order confirmation, processing time is 1-2 working days.
  • You will receive a logistics notification (including tracking number) after the processing is completed.
  1. Logistics Tracking
  • You can check the real-time status on the logistics carrier’s official website or third-party platform through the provided tracking number.
  • There may be a delay in updating information. It is recommended to check after 24 hours.
  1. Instructions for Signing
  • When signing for receipt, please check whether the outer packaging is intact and whether the quantity and type of goods are consistent with the order.
  • If you find any damage or shortage, please take a photo to keep the certificate and contact customer service immediately.
  1. Unsuccessful delivery
  • If the item is returned due to incomplete receipt information or no one to sign for it, you will need to pay the freight again and arrange a second delivery.
  1. Modify delivery address
  • When the order status is “Processing”, you can contact customer service to modify the address; once it enters the “Delivery” status, it cannot be modified.
  1. Taxes and Customs
  • If cross-border delivery is involved, the relevant taxes, fees, and customs clearance procedures will be borne and handled by the recipient.
  • Please refer to the relevant regulations of the destination for specific policies.
  1. Holiday delivery
    -During statutory holidays and large-scale shopping promotions, the delivery time may be extended, please understand.